FAQ

Frequently Asked Questions

Where do you ship?

We ship to most countries worldwide.

How long does shipping take?

Orders are processed in 1-3 business days, then arrive within 7-20 business days depending on your location.

How do I track my order?

You'll receive a tracking number by email as soon as your order ships.

What payment methods do you accept?

We accept major payment methods available at checkout, all processed securely.

Can I return my order?

Yes — we offer a 30-day money-back guarantee on unused items in original packaging. See our Refund Policy for details.

What if my item arrives damaged?

Contact us within 7 days of delivery with photos and your order number. We'll arrange a replacement or refund at no cost to you.

Is my payment information secure?

Yes. All transactions are encrypted and processed through secure, industry-standard payment systems. Nuvara never stores your card details.

How do I contact support?

Email support@nuvara.shop — we usually respond within 24-48 hours.