Refund Policy
Refund Policy
We want you to feel confident buying from Nuvara. If something isn't right, we're here to help.
30-Day Money-Back Guarantee
You may request a refund or exchange within 30 days of receiving your order, as long as the item is unused and in its original packaging.
How to Request a Refund
- Email support@nuvara.shop with your order number and reason for return
- Our team will confirm the next steps and, if needed, a return address
- Once received and inspected, we'll process your refund
Refund Processing
Approved refunds are issued within 5-10 business days back to your original payment method.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery with photos. We'll arrange a replacement or full refund at no additional cost to you.
What's Not Covered
Items returned used, damaged by the customer, or without proof of purchase may not be eligible for a refund.